Shipping policy
Shipping Policy
📦 Delivery Policy – Kiddeur
At Kiddeur, we are committed to providing reliable and convenient shipping for every order. Below you will find important information about order processing, delivery times, tracking, and shipping issues.
1. Order Processing Time
All orders are processed and prepared for shipment within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please note that orders are not processed or shipped on weekends or holidays.
2. Delivery Times
Delivery times vary depending on your location and the shipping carrier.
Most orders are expected to arrive within 5 to 8 business days after shipment.
⚠️ Important: Delivery times are estimates and are not guaranteed. Delays may occur due to high order volumes, holidays, severe weather, carrier delays, customs processing, or other circumstances beyond our control.
3. Shipping Fees
Applicable shipping fees are displayed and calculated at checkout based on your delivery address and the shipping option available for your order.
Where available, orders are shipped with tracking information, allowing you to follow your package during transit.
4. Carriers & Order Tracking
We work with shipping carriers and fulfillment partners to help ensure that your order reaches you safely and efficiently.
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after your shipping confirmation is sent.
5. Delivery Address & Address Errors
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Kiddeur is not responsible for delays, failed deliveries, or returned packages resulting from an incorrect, incomplete, or outdated delivery address provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the customer requests that the package be reshipped.
6. Delayed or Missing Packages
If your order appears to be delayed, please first check the tracking information provided in your shipping confirmation email.
If the tracking information has not been updated for an extended period or your package appears to be missing, please contact us at:
Please include your order number so that our team can assist you as quickly as possible.
7. Damaged Packages Upon Arrival
If your package arrives visibly damaged, please:
-
📸 Take clear photos of the shipping package and the damaged product.
-
📧 Contact us at contact@kiddeur.com within 48 hours of delivery.
-
Include your order number and a description of the damage.
Our team will review the information provided and determine the appropriate solution, which may include a replacement or refund depending on the circumstances.
8. Contact Us
If you have any questions about shipping or your order, please contact our customer support team:
We are here to help make your Kiddeur shopping experience as smooth as possible.