Refund policy
Return & Refund Policy
At Kiddeur, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below. If your product arrives with a confirmed manufacturing defect, please contact us so we can help resolve the issue.
1. Return Period
You have 15 days from the date of delivery to submit a return request, provided that the item meets all of the eligibility conditions listed below.
2. Refund Eligibility Conditions
To qualify for a full refund, the returned product must meet all of the following conditions:
- The product must be in its original condition, with no holes, cuts, tears, stains, or visible damage.
- The product must not have been excessively or improperly used.
- All original items included with the order must be returned, including accessories, packaging, manuals, and other included components.
- The product must be returned clean and in its original packaging, where applicable.
⚠️ Returns that do not meet these conditions may not be eligible for a refund.
3. Manufacturing Defects
If you believe your product has a manufacturing defect, please contact us within 30 days of the delivery date at:
Please include the following information:
- Your order number
- A detailed description of the defect
- Clear photos showing the issue
Our team will review your request and determine the appropriate solution, which may include a replacement or refund depending on the circumstances.
4. Return Procedure
To initiate a return, please contact our customer support team at:
Please include:
- Your order number
- The reason for your return
- Clear photos of the product and included items showing their condition
Once your return request has been reviewed and approved, we will provide you with the return instructions and return address.
📦 Return shipping costs are the responsibility of the customer, except when the return is due to a confirmed manufacturing defect or an error on our part.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase. Please allow your payment provider additional processing time for the refund to appear in your account.
Kiddeur reserves the right to refuse a return or refund if the returned product does not meet the eligibility conditions outlined in this policy.
6. Contact Us
If you have any questions about returns, refunds, or defective products, please contact us at:
Our customer support team will be happy to assist you.